FAQs

 

MERCURY 130W

Error 3-Illegal peration:

  • Press C button to clear the error, counter check from the manual the right procedure of achieving what you intend to do with the machine. And follow the correct procedure

  • If selling with PLU, press C to clear the error. Confirm if machine has PLU programmed by following the procedure below.

  • Press VDMODE continuously and release when device powers on (for incotex 130F and mercury 130w blue press the switch on with the switch button) the machine will display 1 - - - - - -

  • Press VDMODE once displays 2 - - - - - - -

  • Press VDMODE again displays 3 - - - - - - -

  • Press VDMODE again displays 4 - - - - - - -

  • Press TOTAL displays 1 0

  • Press + displays 2 0

  • Press QTY the machine will print programmed plu items if not bring the machine for programming

Error 5- The amount is 0:

press C button , ensure you enter amount when printing a receipt, machine cannot allow transaction of 0 amount.

Error 9- The value is 0:

Press C to clear the error. Ensure you enter value before pressing qty to multiply the quantity

Error 24- Fiscal memory overflow: Press C button to clear the error. Your machine memory is full contact us for assistance.

Error 26-PLU report overflows OR Error 33-PLU Z report is needed:

Press C button to clear the error, Generate PLU Z report as follows.

  • Switch on the machine

  • Press VDMODE twice displays 3 - - - - - -

  • Press TOTAL twice displays [ 00

  • Press button with the two zeros as displayed 00

  • Press PLU button , displays [ 00

  • Press button with the two zeros as displayed 00

 Error 38-Daily Z report is necessary-24hrs have elapsed: press C button to clear the error and generate daily z report as follows

  • Switch on the machine displays 1 - - - - - -

  • Press VDMODE twice displays 3 - - - - - -

  • Press TOTAL twice displays [ 00

  • Press button with the two zeros as displayed 00

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